Your cart is currently empty!
Privacy Policy
Effective Date: May 1, 2026
Kitchennetch j.d.o.o. (“we,” “us,” “our,” or “Company”) operates the website www.kitchennetch.com (the “Site”). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our Site, use our services, purchase our products, or interact with us.
Our contact details are:
- Company Name: Kitchennetch j.d.o.o.
- Website: www.kitchennetch.com
- Email: emberwhisp@kitchennetch.com
- Address: Varaždin, Hercegovačka ulica 6
- Phone: +57 322 236 5985
By using our Site and services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect several types of information to provide and improve our service to you.
1.1 Information You Provide Directly to Us:
- Account Information: When you create an account, we collect your name, email address, password, and contact preferences.
- Purchase & Transaction Information: When you make a purchase, we collect your billing and shipping addresses, phone number, payment card details (processed securely by our payment service providers), and transaction history.
- Communication Information: When you contact our customer support (via email or phone), participate in surveys, contests, or promotions, or subscribe to our newsletter, we collect the contents of your communication and your contact information.
- Profile & Preferences: Information you provide in your account profile, such as dietary preferences or favorite products, and your marketing communication preferences.
1.2 Information Collected Automatically:
- Device & Usage Information: When you visit our Site, we automatically collect certain information about your device and browsing actions. This may include your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, time and date of visits, and the time spent on those pages.
- Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to collect information about your interactions with our Site and emails. Cookies are small data files stored on your device. For more details, please see our Cookie Policy section below.
- Location Information: We may derive approximate location data from your IP address to customize your experience (e.g., show correct currency, shipping options).
1.3 Information from Third Parties:
We may receive information about you from other sources, such as:
- Social Media Platforms: If you interact with us or log in through social media platforms (e.g., Facebook, Instagram), we may receive certain profile information as permitted by your settings.
- Service Providers: Analytics providers, payment processors, and fraud prevention services may provide us with information necessary for our operations.
- Advertising Partners: We may receive information from advertising partners about the effectiveness of our campaigns.
2. How We Use Your Information
We use the collected information for various business purposes, including:
- To Process and Fulfill Orders: To complete your purchases, process payments, arrange shipping, send order confirmations, and provide customer support.
- To Manage Your Account: To create and manage your account, authenticate you, and provide account-related services.
- To Communicate With You: To send you transactional emails (order updates, shipping notifications), respond to your inquiries, and send you promotional communications (newsletters, special offers) only if you have opted-in. You can opt-out of marketing emails at any time.
- To Improve Our Site and Services: To analyze trends, track user movements, and gather demographic information to understand how our users interact with the Site, which helps us develop new products and improve functionality, content, and layout.
- For Marketing and Advertising: To personalize your experience on our Site and other websites by showing you products, offers, and advertisements that may be of interest to you, based on your browsing and purchase history (including via retargeting ads).
- For Security and Fraud Prevention: To protect the security and integrity of our Site, services, and business, and to detect, prevent, or investigate fraudulent transactions and other illegal activities.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, shipping, data analysis, email delivery, hosting services, and marketing assistance. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred as a business asset.
- With Your Consent: We may share your information for other purposes with your explicit consent.
4. International Data Transfers
Your information, including personal data, may be transferred to —and maintained on— computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. By providing your information, you consent to this transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
5. Cookies and Tracking Technologies
We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until deleted) to remember your preferences, understand how you use our Site, and deliver relevant advertising.
Your Choices Regarding Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or alert you when cookies are being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site effectively. You can also opt out of interest-based advertising by visiting network advertising initiative opt-out pages.
6. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of your personal information. We use secure socket layer (SSL) technology to encrypt sensitive data (like credit card information) during transmission. We regularly review our security procedures and update them as necessary.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These may include:
- Access & Portability: The right to request access to and receive a copy of the personal information we hold about you.
- Correction: The right to request correction of any inaccurate or incomplete personal information.
- Deletion: The right to request deletion of your personal information under certain conditions.
- Opt-out of Marketing: The right to opt-out of receiving marketing communications from us at any time. Every marketing email includes an unsubscribe link.
- Restrict Processing / Object: The right to request that we restrict the processing of your personal information or object to certain processing activities.
- Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us using the details provided at the beginning of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before fulfilling your request.
9. Children’s Privacy
Our Site and services are not directed to individuals under the age of 18 (“Children”). We do not knowingly collect personal information from Children. If you are a parent or guardian and you are aware that your Child has provided us with personal information, please contact us. If we become aware that we have collected personal information from Children without verification of parental consent, we will take steps to remove that information from our servers.
10. Third-Party Links
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We may also, at our discretion, notify you via email and/or a prominent notice on our Site prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:
Kitchennetch j.d.o.o.
Address: Varaždin, Hercegina ulica 6
Email: emberwhisp@kitchennetch.com
Phone: +57 322 236 5985